Return & Refund Policy

30-Day Return Window

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these requirements.

How to Start a Return

1. 1.Email us at returns@lowkeyfashionsusa.com with your order number and the reason for the return.
2. 2.We will respond within 1–2 business days with a return authorization and shipping instructions.
3. 3.Pack your items securely and ship them back using a trackable carrier.
4. 4.Once we receive and inspect your return, we will process your refund or exchange within 5 business days.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after processing. Original shipping charges are non-refundable.

Exchanges

We are happy to exchange items for a different size or color, subject to availability. Follow the same return process and note your preferred exchange in your email. If the desired item is unavailable, a full refund will be issued instead.

Sale & Final Sale Items

Items marked "Final Sale" cannot be returned or exchanged. Items purchased during a promotional sale are eligible for store credit only, not a cash refund.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at returns@lowkeyfashionsusa.com with a photo of the item. We will cover all return shipping costs and send a replacement or full refund at no charge.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned: undergarments, swimwear, and pierced jewelry. Gift cards are also non-refundable.